Frequently Asked Questions

Typically orders are delivered within 5- 15 business days following order processing. Shipping times may vary depending on your location, shipment method and other factors.

Due to COVID-19 our shipping times have slowed in recent months based on NSW lockdowns, however we aim to manage this as restrictions are taken out of place.

We ship worldwide!

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

If a product gets damaged or was faulty upon a delivery - we offer 100% refund. Timing: we have a 30-days Return & Exchange Policy, since the day item was received.To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.For returns, please email support@puptexshop.com with the subject 'Returns' and include your order number, name and the reason for the return.Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.Please note that customers are responsible for shipping costs of returned items.When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

You can select your preferred payment method at our checkout.

We accept secure payments for both local & international customers via Credit Cards, Debit Cards, PayPal & Apple Pay. We are currently working on incorporating a Buy Now Pay Later (BNPL) feature on our site by early October. 

If your question was not answered in our FAQ section, you're more than welcome to contact us via email at support@puptexshop.com for anything related to your order and our website! If by any chance you're unable to contact us via email, shoot us a message on instagram @puptex.official